Missed appointments cost a full consult
A missed 60-minute assessment is an hour nobody can claim back, and chasing patients to confirm takes reception’s whole morning.
For health & therapy
Fewer missed appointments, a calmer front desk.
New patients book an initial assessment at any hour, follow-ups are one tap, and reminders go out before every visit. Your practitioners see their own day, and you see every missed appointment and what it cost.
- Initial and follow-up consultations
- Reminder emails before every visit
- No-shows counted, and late cancellations charged
Booked onlineInitial Assessment · Mon 07:30
R750
Sound familiar?
Running a health practice is hard enough without the admin
Different practitioners, different days
The physio works Monday to Friday, the chiropractor four days, the dietitian three afternoons. The diary has to hold all of it without double-booking.
Reception is the bottleneck
Every booking that comes by phone is a call someone has to take, write down and confirm, even though patients would happily book online.
Team calendar
Every practitioner’s day, side by side
A column per practitioner shows exactly who is seeing whom. Each practitioner’s working hours and leave are respected, so you can’t book someone on a day they’re not in.
- A column for each practitioner
- Working hours and leave respected
- Move a booking by dragging it to a new time or person
- Block out ward rounds, admin or lunch
Online booking page
Initial assessments and follow-ups, booked online
Offer a 60-minute initial assessment and a 30-minute follow-up as separate services with their own price. New patients book while you’re asleep, and only ever see times that are genuinely free.
- Different lengths and prices per service
- Patients choose their practitioner, or any available
- Only real gaps are shown
- Confirmation and reminder emails sent for you
Client records
Context before every consult
Each patient has a profile with their contact details, visit history and private notes for your team, such as who referred them or what to bring, plus a count of any no-shows.
- Private notes visible to your team
- Visit history and upcoming bookings
- No-show count on the record
- Search by name, phone, email or booking reference
Cancellation policy & fees
A fair policy for missed and late appointments
Set how much notice you need and what share of the fee you keep. Patients who pay online agree to it before they book, no-shows are counted, and cancelling because a practitioner is on leave never charges the patient.
- Your own window and fee, waived with one tick
- No-shows rescheduled or cancelled, and counted
- Refunds tracked on their own page
- A record of when the patient agreed to the policy
Real-life situations
How it handles the moments that matter
The everyday situations that eat your time, and what happens when BookMyCalendar is looking after them.
A new patient books at 9pm
She finds you on Google after a bad week of back pain.
With BookMyCalendarShe picks an initial assessment and a practitioner, sees only free times, and gets a confirmation email straight away.
A follow-up that would have been forgotten
A patient is due back in a week.
With BookMyCalendarThe reminder email goes out before the visit, and he can move the booking himself from a private link if something comes up, within the window you set.
A practitioner on conference leave
The physio is away for three days.
With BookMyCalendarAdd her leave and she is hidden from online booking for those days. You get a list of any existing appointments that clash to reschedule or cancel.
Reception and practitioners see different things
Your receptionist books for everyone. Your practitioners only need their own day.
With BookMyCalendarGive each practitioner their own login for their own calendar and give reception a role with wider access. The activity log shows who changed what.
Everything you need
Features that fit the way health practices work
Every tool below is built in. Tap one to see exactly how it works.
Online booking page
Patients book initial assessments and follow-ups any time of day.
Team calendar
Every practitioner’s day on one calendar.
Email notifications
Confirmation and reminder emails go out before each visit.
Client records
Private notes, visit history and no-show counts for every patient.
No-show handling
Mark and count no-shows, then reschedule or cancel with a tap.
Cancellation policy & fees
A cancellation policy patients agree to before they pay.
Logins & permissions
Reception sees everyone. Practitioners see their own day.
Professional & BusinessShifts & leave
Working hours and leave per practitioner, respected online.
Sales & reports
Sales, busiest hours and no-show rate across the practice.
Professional & Business
Pricing
Pick the plan that fits your team
Solo practitioner: Starter. A practice with up to five practitioners and reception: Professional, which adds team logins, permissions and reports. Larger practices: Business.
Compare plans
Starter
R199/ month
For solo professionals.
Professional
R449/ month
For small, growing teams.
Business
R899/ month
For larger, busy teams.
FAQ
Questions from health practices
Anything else you want to know? Start the free trial and ask us from inside BookMyCalendar.
Can I keep clinical notes in BookMyCalendar?
Each client has private notes that only your team sees, which suit things like who referred them or what to bring. BookMyCalendar is a booking and client system, not clinical records software, so keep clinical notes in the system you use for that.
Does it handle medical aid claims?
No. BookMyCalendar handles your bookings, reminders, client records and payments. It does not submit claims to medical aids.
Can we have an initial assessment and a shorter follow-up?
Yes. Create them as separate services with their own duration and price, and offer each with the practitioners who do it.
Can reception and practitioners have different access?
Yes, on the Professional and Business plans. Each person signs in with their own email and sees their own calendar, and you choose what else they can do.
What happens when a patient doesn’t show up?
Mark it as a no-show and choose to reschedule it or cancel it. It is counted on the patient’s record and in your reports, and a cancellation fee applies if you have set one and it was paid online.
Looking at another kind of business?
Ready when you are
Give your health practice a calmer calendar.
Start a 14-day free trial with no card needed and take your first booking today.
